Make is a visual tool for connecting the apps you already use. You draw a flow on a canvas: when something happens in one app, do this in another. A new form entry can create a row in a sheet, send a message and add a task, all without anyone touching it. There is no code to write.

AI makes this more useful. You can add a step that reads an email, sorts an enquiry, or writes a first-draft reply before the flow continues. That mix of simple triggers and AI steps is what this course teaches.

This page is for learners in Dubai who spend time on repeated admin and would rather build a system than do the same task every day. That includes small business owners, freelancers, operations staff, marketers and office managers. If you can follow a process on paper, you can build it in Make.

You do not need a technical background. Aaghaz delivers the training live online, so professionals in Dubai can join around their working schedule.

Make is the main tool. You connect it to everyday apps such as email, spreadsheets, forms and chat, and you add an AI model for the steps that need reading or writing. You learn how to set triggers, map data from one step to the next, use filters and routers to handle different cases, and test a scenario before it goes live.

You also learn the habits that keep automations reliable: naming steps clearly, checking what a failed run tells you, and keeping a human review step where a mistake would be costly. If you want a gentle first look before joining, the Make.com beginner tutorial walks through a first scenario.

An enquiry handler

A form submission arrives, an AI step reads it and labels it as a sales question, a support issue or something else, and Make files it in the right place and drafts a reply for you to approve. The output is a calmer inbox and a consistent first response to every enquiry.

A document and data pipeline

Files that land in a folder are read, key details are pulled out by AI and the results are added to a spreadsheet. This is the pattern many teams use for invoices, orders and booking details. The output is a sheet that fills itself, with a review column so you can catch anything that looks wrong.

A scheduled report

On a set day, Make collects figures from a sheet, asks AI to write a short plain-language summary, and sends it to the people who need it. The output is a weekly update that no one has to compile by hand.

Make is one of several automation platforms. Each has strengths, and the right pick depends on your tasks and how much control you want. Our comparison of n8n, Zapier and Make helps you decide, and the ideas you learn here carry across to the others. Small business owners can also read about where to start with AI automation for small businesses in the UAE.

The AI in Hands program is a 12-week, project-based course for all levels. Automation projects like the ones above sit at the center of the practical work, and you build them around your own tasks. The program includes one-on-one mentoring sessions, 24/7 community support and full access to program materials, and it finishes with industry recognized certification.

If you want a wider view of the subject first, read about our online AI automation course in Dubai, which covers automation more broadly than any single tool.

All sessions are live and online. You build while the instructor is available, ask questions about your own scenarios, and use the community to get unstuck between sessions. Mentoring sessions give you time to bring a real workflow from your own work and fix it together. Nothing here depends on travelling anywhere.

List three tasks you repeat every week and note which apps each one touches. Those notes become your first Make scenario. When you are ready to start building, open the AI in Hands program details and choose the format that suits you.

Related reading: Be A Founder program.